Refund policy

Levitate Leotards Ltd, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please try on, handle and repackage the items with care. 

Any returns must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags and the hygiene strip attached if a leotard.

You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at levitateleotards@gmail.com.

If your return is accepted, we'll send instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

We recommend that you obtain proof of postage from the post office when sending all items back to us, as we, unfortunately, can't be held responsible for any items that do not reach us. If you return your parcel via a form of delivery that is not guaranteed, then we will accept no responsibility if the package is lost or damaged.

You can always contact us for any return questions at levitateleotards@gmail.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Returns of Made to Order or Personalised products can only be made if the product is faulty. We will have the product re-made for you.

We product test all our leotards and fabric to test for durability. Pilling may occur on Sublimated fabrics when it comes in contact with Velcro and any other rough surfaces. The back/bottom area of the garment tends to pill easier than other areas. Unfortunately, this is an issue we cannot avoid due to the nature of the fabric.

* For reasons of health, hygiene safety, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

  • Hair accessories
  • Leotards (unless the hygiene strips and tags are still in place)
  • Gift vouchers are non-refundable and cannot be exchanged for cash
  • Sale items 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at levitateleotards@gmail.com.